AIG Life Insurance Company (Switzerland) Ltd.
Depending on your relationship with us, Personal Information collected about you and your dependants may include: general identification and contact information, identification numbers issued by government bodies or agencies, financial information and account details (such as payment card number, bank account number and account details, credit history and credit score), sensitive information (including medical condition and health status), information about your criminal record or civil litigation history, information enabling us to provide products and services, marketing preferences and customer feedback and other Personal Information you provide to us.
Personal Information may be used for the following purposes:
- Communicate with you and others as part of our business.
- Send you important information regarding changes to our policies, other terms and conditions and other administrative information.
- Make decisions about whether to provide insurance; provide insurance and assistance services, including claim assessment, processing and settlement; and, where applicable, manage claim disputes.
- Assistance and advice on medical matters.
- Assess your eligibility for payment plans, and process your premium and other payments.
- Provide improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers).
- Prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other commercial risks.
- Carry out market research and analysis, including satisfaction surveys.
- Provide marketing information to you in accordance with preferences you have expressed.
- Manage our infrastructure and business operations.
- Resolve complaints, and handle requests for data access or correction.
- Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities (including those outside your country of residence).
- Establish and defend legal rights.
If you would like to stop our marketing communications, please contact us by e-mail at email@example.com or in writing at AIG Life Insurance Company (Switzerland) Ltd., Via Camara 19, CH-6932 Breganzona. Please note that, notwithstanding of your communication, we will continue to provide you with important information, e.g. communications about the management of your insurance policy.
For the purposes set out above, Personal Information may be made available to our group companies, other insurers, reinsurers, brokers and other intermediaries, agents and distributors, affinity marketing partners, financial institutions, credit reporting agencies, medical networks, securities firms and other business partners or service providers. We may also share Personal Information with governmental or other public authorities or with third parties if required by law. Personal Information could also be shared with and transferred to purchasers and prospective purchasers or other parties in any actual or proposed reorganization, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business, assets or stock.
Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties (including our group companies, service providers, business partners and governmental or public authorities and any other third parties we may make Personal Information available to) located in other countries, including the United States and other countries that have a different data protection regime than is found in the country where you are based or in Switzerland.
For the purpose of requiring the access to Personal Information or the correction of incorrect Personal Information or the deletion or suppression of Personal Information or for the purpose of filing any objection to the use of Personal Information, please contact us by e-mail at firstname.lastname@example.org or in writing at AIG Life Insurance Company (Switzerland) Ltd., Via Camara 19, CH-6932 Breganzona.